A 45-minute practical webinar for HR, people leaders, and teams.

After years of supporting Tasmanian workplaces, we know that high-performing teams aren't defined by an absence of conflict, but by how they navigate it. Thriving cultures are built on the ability to have honest, courageous, and clear dialogue when it matters most.

This 45-minute webinar cuts through the discomfort to focus on the core strategies that transform difficult discussions into opportunities for growth and resolution:

• Preparation (The ACTION Framework)
• Objectivity & Fact-Basing
• Active Listening
• Emotional Regulation
• Collaborative Resolution

Designed especially for HR professionals, people leaders, and managers, this session shares evidence-based insights and achievable actions you can apply immediately to your next "hard talk."

• 45 minutes
• Online via Microsoft Teams
• Informed by decades of communication research and hands-on workplace support.

Short on time. Big on impact.

Learning Objectives

By the end of this 45-minute webinar, participants will be able to:

• Apply the ACTION framework to plan and set the scene
  • Assess the goal, check objective facts, track logistics, identify timing, and offer a professional heads-up to reduce anxiety and increase success.
• Execute direct and impact-focused communication
  • Utilise "I" statements to own feelings and de-escalate defensiveness while clearly articulating the logistical and emotional impact of specific behaviours.
• Employ active listening to bridge the gap between confusion and clarity
  • Use open questions, empathy, and paraphrasing to build trust and move from a confrontational "win-lose" mindset to a cooperative one.
• Regulate emotions to maintain an objective focus
  • Monitor body language and remain calm to avoid the "Four Horsemen" of criticism and blame, ensuring the focus stays on the issue, not the person.
• Facilitate collaborative problem-solving for sustainable outcomes
  • Invite suggestions and confirm committed actions to ensure both parties are invested in a shared reality and a clear path forward.

Learning Outcome

Participants leave with a practical, step-by-step toolkit for navigating difficult dialogue—enabling leaders to address issues early, protect psychological safety, and strengthen workplace relationships.

Online training - Teams link will be sent to participants a week prior to the training dates. 

Pen Beeston